FAQs

What hours are you open?

Hiredepot is open Monday-Friday, 7am-5pm and Saturdays, 7:30am-1pm. We are closed on Sundays.

Do you have weekend rates?

Yes. We normally charge one day for a two-day weekend hire, though some items may cost more, so please ask.

What areas do you service?

We service all of Melbourne metro and regional areas, and will deliver anywhere your job is located. Our branches are located in Glen Iris (south eastern suburbs) and Fairfield (northern suburbs).

What do I need in order to hire?

To place an order, you will need a current Victorian Drivers Licence and a Mastercard or Visa for payment.

Do you charge for consumables?

Yes – items such as sandpaper and fuel for larger equipment are charged on a ‘pay for what you use’ basis. Consumables can be quoted before you hire.

Do quoted rates include all charges?

Quoted rates include GST as well as a tank of fuel (for smaller equipment). Some items also include a free courtesy trailer, so please ask to confirm if this applies to you.

What happens if I have a problem with the equipment or the job?

We want your job to be successful and hassle-free, so if you’re having issues we urge you to call us immediately so we can get you working again ASAP. We pride ourselves on our prompt response when your job turns pear-shaped – regardless of the reason.

What happens if I return my item early?

We will only charge you for the time you have the equipment, at the cheapest rate applicable. If you’re faster than expected, we will happily refund any overpayment.

What happens if I hire an item for a day but keep it longer?

We have daily, weekly and monthly discounted rates. If you do not have an account with us, you will need to pay in advance. However, we will always default to the cheapest rate – even if you don’t ask!

Do you charge cleaning?

All general cleaning of mud is included in hire costs. Paint, concrete, render and other materials that are not easily removed with a water blaster will incur an additional charge. It is therefore in your best interests to try and remove these whilst wet prior to returning the equipment

Is the equipment insured?

No. We hate “damage waivers” charged by other hire companies. We believe it’s the most expensive insurance you’ll ever pay, and there are always arguments about what it covers. You need to have insurance for our equipment. Please ask us if you’re unsure your commercial policy covers this.

Am I responsible for the equipment after I’ve offhired it?

Yes. You are responsible for the equipment from the moment you receive it, until you return it (or we pick it up). This includes the time from which you call us to collect it, until it is safely in the hands of Hiredepot staff. If you have concerns around keeping equipment safe, please advise us and we will do our best to assist you.

FAQs
Since 1989A genuine trade hire business since 1989
Tailored-Solutions IconTailored solutions with exceptional service
The Right-Equipment IconThe right equipment at the right price
Faster and cheaper deliveriesFast, affordable delivery service throughout Melbourne
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Want to know more?

To speak to our experienced team about equipment hire, rates and delivery options, call us today:

( Glen Iris ) 9885 4431
( Fairfield ) 9499 9955
Alternatively, drop into one of our branches.